Energetic Essentials is an Australian business providing homeopathic consultations, appointments and related products and services.

For the purposes of this Privacy Policy:

Business name: Energetic Essentials
ABN: 83 305 061 776
Email: energeticessentials@outlook.com
Website: https://www.energeticessentials.com.au/

Depending on how you interact with us, we may collect:

Contact information

This may include your:

• name

• email address

• phone number

• billing and delivery address

• other contact details you provide.

Appointment and consultation information

If you book or attend an appointment with us, we may collect information necessary to provide our services, including information you voluntarily provide about your health, wellbeing and lifestyle.

This may include:

• current and previous health information

• symptoms and concerns

• allergies or sensitivities

• medications or other treatments

• lifestyle information

• relevant family or health history

• information discussed during consultations

• notes relating to your appointments

• information you provide when completing consultation forms.

Some of this information may constitute sensitive information, including health information under Australian privacy law.

Shopping and transaction information

When you purchase products from us, we may collect:

• products purchased

• order information

• billing and delivery details

• payment-related information

• transaction history

• communications relating to your order.

We do not ordinarily store complete credit card details. Payments may be processed through third-party payment providers.

Website and technical information

When you use our website, certain information may automatically be collected, including:

• IP address

• browser type

• device information

• pages visited

• approximate location information

• website usage information

• cookies and similar technologies.

Communications

We may keep records of communications you have with us, including emails, messages, appointment correspondence and customer service enquiries.

We generally collect personal information directly from you.

This may happen when you:

• create an account

• make a purchase

• book an appointment

• complete an online consultation or intake form

• contact us

• communicate with us by email, phone or social media

• subscribe to our mailing list

• use our website

• voluntarily provide information during a consultation.

We may also receive information from third-party service providers that help us operate our website, booking system, payment processing, shipping or other business functions.

Where practical and lawful, you may choose not to identify yourself or use a pseudonym. However, this may not be possible where we need your information to process an order, make an appointment or provide our services.

We collect and use your personal information for purposes including:

• providing our services to you

• conducting consultations and appointments

• processing and fulfilling orders

• processing payments

• arranging delivery

• communicating with you about appointments or orders

• responding to enquiries

• maintaining customer and appointment records

• improving our website, products and services

• managing our business and administration

• sending marketing communications where you have consented or where otherwise permitted by law

• complying with legal and regulatory obligations

• protecting the security of our website and business

• preventing fraud or misuse

• dealing with complaints or disputes.

We will generally only use personal information for the purpose for which it was collected, a related purpose you would reasonably expect, with your consent, or where otherwise permitted or required by law.

Because Energetic Essentials provides consultation services, you may choose to provide us with health and wellbeing information.

Health information is considered sensitive information under Australian privacy law and receives additional protections.

We will only collect sensitive information where permitted by law and, where required, with your consent.

We use health information primarily to:

• provide our consultation services

• understand the information you choose to provide during your consultation

• maintain appropriate consultation records

• communicate with you about your appointments and services

• meet legal or regulatory obligations.

You are not required to provide information that is not necessary for the service you are requesting. However, if you choose not to provide information that is reasonably necessary for a consultation, we may not be able to provide that service.

Energetic Essentials does not provide your health information to third parties for marketing purposes.

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• website and e-commerce providers

• appointment and booking platforms

• payment processors

• delivery and postal providers

• IT, cloud storage and software providers

• professional advisers such as accountants or lawyers

• contractors who assist us with business operations

• government authorities or regulators where required by law

• other parties where you have given us permission to disclose the information.

We only provide third parties with information reasonably necessary for them to perform their relevant function.

We do not sell your personal information.

Item descriptiSome of the technology and service providers we use may store or process information outside Australia.

This may include providers of:

• website hosting

• e-commerce services

• email

• cloud storage

• payment processing

• booking or appointment software

• analytics and marketing services.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy obligations.

The countries in which information may be stored or processed can depend on the service providers we use and may change from time to time.on

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help a website recognise your browser and remember certain information.

We may use cookies and analytics technologies to:

• operate our website

• remember preferences

• understand how visitors use our website

• improve website functionality

• understand website traffic

• support marketing and advertising activities where applicable.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function correctly if cookies are disabled.

Item descriptWe may occasionally send you information about:

• Energetic Essentials

• products and services

• appointments

• events or workshops

• educational content

• promotions or offers.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or contacting us directly.

We will not sell or provide your personal information to another organisation for that organisation's direct marketing purposes.ion

We take reasonable steps to protect personal information from:

• misuse

• interference

• loss

• unauthorised access

• modification

• disclosure.

Depending on the information and how it is collected, safeguards may include password protection, access controls, secure systems, reputable third-party service providers and secure electronic storage.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to retain it by law.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Some records, including consultation or transaction records, may need to be retained for a longer period where required by law or for legitimate business purposes.

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information.

To make a request, contact:

Email: energeticessentials@outlook.com

We will respond to requests within a reasonable period.iption

If you believe we have mishandled your personal information or breached applicable privacy obligations, please contact us first.

Please provide details of your concern so we can investigate and attempt to resolve the matter.

Privacy complaints:
Email: energeticessentials@outlook.com

We aim to respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The updated version will be published on our website with the revised "Last updated" date.ion